Policies & FAQ

Booking policies

Refunds, exchanges, boarding, luggage and travelling with us, at a glance.

Refunds and exchanges

Cancel up to 48 hours before departure for a 50% refund.
Change your date or time for free up to 48 hours before departure, subject to seats being available.
Changes within 48 hours of departure cost $25 CAD per ticket, subject to seats being available.
Within 48 hours of departure, tickets can't be refunded.

1 carry-on bag, free
1 checked bag, free
Maximum 23 kg (50.7 lbs) per checked bag
Additional checked bags: $20 CAD each, up to 2 extra per passenger
Skis, snowboard or golf bag: $15 CAD each
Bicycle: $25 CAD
Add extra bags, skis, golf bags and bikes when you book online and pay for them with your ticket.
Bikes must be booked and paid when you book. Our bike rack has limited space: if a bike wasn't booked and the rack is full, we can't take it and the ticket can't be refunded.
Our liability is limited to $100 CAD per checked bag.
We are not responsible for personal items left behind in the vehicle.

If you leave the vehicle at a rest stop, please be back on board within the time the driver gives you. We are not responsible for passengers who are not back on time.
For everyone's comfort, fish, meat, spices and other strong-smelling food are not allowed on board or in luggage.
Please keep phone calls short and at a quiet volume. This doesn't apply to private charters or group tours.

If we cancel a trip because of weather, road closures or unsafe conditions, you’ll be offered a full refund or a free rebooking.

Cancellation terms for private tours and charters are confirmed with your quote.

Children are welcome. Child and booster seats are available on request. Add a note at checkout. Children travelling in a seat pay the full fare.

Certified service animals are always welcome. Other pets are allowed on private charters only.

Scheduled shuttles leave on time. For airport pickups, give us your flight number and we’ll track delays.

All fares are in Canadian dollars and are subject to 5% GST, shown at checkout.