Policies & FAQ
Booking policies
Cancellations & refunds
Cancel more than 48 hours before departure for a full refund. Cancellations 24–48 hours before departure receive a 50% refund. No refunds within 24 hours or for no-shows. Tours follow the same policy.
Changes
Need a different date or time? Contact us at least 24 hours before departure and we’ll move your booking at no charge, subject to availability.
Weather & road closures
If we cancel a trip due to weather, road closures or unsafe conditions, you’ll be offered a full refund or a free rebooking.
Luggage
Each passenger may bring one large suitcase and one carry-on. Skis, snowboards and golf bags are welcome — please note them when booking. Extra items depend on space.
Children
Children are welcome. Child and booster seats are available on request — add a note at checkout. Children travelling in a seat pay the full fare.
Pets
Certified service animals are always welcome. Other pets are allowed on private charters only.
Late arrivals
Scheduled shuttles leave on time. For airport pickups, give us your flight number and we’ll track delays.
Taxes
All fares are in Canadian dollars and are subject to 5% GST, shown at checkout.
Questions? Contact bookings@laddstransport.com or +1 (587) 664-7544.